Appointments

Contact us with

You can contact a doctor, nurse or other healthcare professional online using a website called

We try to make sure you see the doctor of your choice, but if they are not available we may ask you to see another doctor.

Routine appointments

To request a routine appointment in the next 7 days:

• phone us on 01252548141  Monday to Friday from 8:30am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8:30am to 6:30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Urgent appointments

To request an on-the-day urgent appointment, please call at 8:30am:

• phone us on 01252548141

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01252548141,, Monday to Friday from 8:30am to 6.30pm
• reply CANCEL to your appointment reminder text message

Enhanced access

Jenner House Surgery offers extended access hours every Monday until 8 pm .

• The Surgery Phones lines remain open for queries until 8PM every Monday .

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.